So here is the long awaited follow-up to my nursing-on-the-leash story. What it amounts to is that hospitals (some) believe that they don’t need more nurses, or more staff of any sort–but that nurses and other peons just need better training. You know, kind of the way you housebreak a puppy. If they are closely monitored and must account for every split second of their time, they will work more efficiently.
Why not just get robots then? Well, I’m sure hospitals are working on it. Robots don’t need vacation time, can work continuously except when they’re down for maintenance, don’t need breaks, don’t need to piss, don’t need to eat or sleep, don’t get burned out, don’t have kids at home who resent mom and/or dad working 24 hour shifts, etc. Unfortunately, robot technology is not yet up to snuff to totally replace nurses, so hospitals are trying the next thing.
Enter the Locator Badge!
Welcome to Star Trek meets Nancy Nurse. Tracking devices, the latest and hottest trend in micromanaging and designed to increase the number of nurses who bolt from the system, is the dream of administrators who see nurses as little more than assembly line puppets. The new devices are used to track nurses and equipment with tags and badges that carry a unique code for each person or piece of equipment.
Infrared light from battery-powered badges is detected by receivers installed throughout the facility, and the system can “provide real-time and historical information on the location of any item or person it is tracking. Supervisors can receive printouts on the location of any of their staff at any time, which makes it easy for them to keep the evil eye on anyone or anything.
Sound exciting? Does it make you want to rush over to the nearest college and sign up for nursing classes?
One irate nurse pointed out that basically, “Nurses are being reduced to the status of criminals.” And she’s right. Are doctors being coerced into wearing these hideous devices? Administrators? Secretaries? Other healthcare workers such as physical and occupational therapists, respiratory practitioners, or physician assistants? Of course not! Only nurses and nurse aides, who are generally lumped in with equipment, are designated as assembly line equipment. How degrading does it get? discrimination.”
From the American Nurse
“The general feeling among nurses is (the system) can be helpful in ‘real time’ work, like when the unit clerk is looking for you,” said Sheri Whitethorn, RN, CCRN, a staff nurse for almost 22 years. “The dark side is it’s recording everything.”
When the system was first being installed, management told staff that the tracking badges were for their “benefit,” because data collected from the system could rebut patients’ complaints, she said. Yet nurses were fearful that the system would be used for punitive purposes, and within a short time, their fears were realized, the Alaska Nurses Association member said.
But Eden administrators counter that their new locator badges are not much different from the other sensors and scanning devices that Americans happily rely upon in their everyday lives. “We don’t think twice about using our Safeway card at the checkout stand, knowing that somewhere data is stored on just how much junk food you just bought, or how many times you cross over the bridge using FasTrak,” Phelps says. “But this seems a little more pervasive I guess when it comes into the workplace. … Maybe staff think it’s a matter of questioning their ability, and it certainly is not.”
“A supervisor asked a unit secretary to look at the monitor and watch what a patient tech was doing,” Whitethorn said. “He [the patient tech] was fired. And that made a lot of us feel uneasy.
“Some people say if you are not doing anything wrong, why should it matter if you’re watched?” she said. “But it’s an added pressure, and I resent that nursing staff are treated differently than the rest of the hospital staff. It’s not right or fair.”
I can tell you right now, that if I was still working in a hospital, I would refuse to wear it. And if I got fired, I would sue the hospital on grounds of discrimination. Nurses can’t be singled out. If they want to track nurses, then they need to track everyone. Even the CEO.
Joy Roberts, MSN, RN, and another nurse faculty member were appalled when they learned that two of their students were forced to wear locator badges where they work. Roberts teaches a graduate course called “Policy Organization and Finance in Health Care” at the University of Missouri Ð Kansas City.
“Some nurses might not care about it as an issue, but if one stops to think about it, wearing these devices is like home detention for prisoners,” Roberts said. “It devalues nurses because it implies that they are not doing their work. Physicians would never tolerate it.”
That’s right, no self-respecting person would tolerate this kind of treatment so why do nurses? Afterall, what about this great nursing shortage? Doesn’t that give nurses a little bit of clout, or are most still scared of their shadow to speak up and defend themselves.
Fortunately, there are some positives to this story. Eden Hospital in California became the nation’s first to refuse en masse to wear the badges. Finally, staff with balls.
From the Eastbay Express:
Once a critical mass of people refused to participate, the tracking system was rendered useless. Currently, only a few Eden employees regularly wear the badges, most notably Eden president and CEO George Bischalaney, and fourth-floor nurse manager Priscilla Seiveno, who both donned badges after being challenged by the staff to prove that they’re safe. But their tag-wearing is more symbolic than anything, particularly in Bischalaney’s case. Not only are there no sensors on the floor where he works, but use of the system is suspended throughout the hospital while management and the nurses try to work something out.
What a guy that CEO is. What a great role model! Wearing a badge to make it seem like there’s nothing wrong with this, but yet, there are no sensors on his floor. Well come on, George, let’s get some sensors upstairs. Let’s have the nurses take a peak at what you do all day. And if you’re not efficient enough, maybe they can fire you.
Nurses maintain that the best way to improve patient care is to make sure that there are enough people to get the job done promptly and skillfully — not to buy machines to clock staff performance. Gee, what a novel idea. But of course, Eden Hospital tries to make it seem like this is for the benefit of nurses, and that these badges are so benign, well, the nurse won’t even know that it’s strangling her.
Now listen to this garbage from the mouths of Eden’s administration (remember, the CEO wears a badge that doesn’t “connect” to anything):
But Eden administrators counter that their new locator badges are not much different from the other sensors and scanning devices that Americans happily rely upon in their everyday lives. “We don’t think twice about using our Safeway card at the checkout stand, knowing that somewhere data is stored on just how much junk food you just bought, or how many times you cross over the bridge using FasTrak,” Phelps says. “But this seems a little more pervasive I guess when it comes into the workplace. … Maybe staff think it’s a matter of questioning their ability, and it certainly is not.
Can the people at Eden really be this moronic to equate tagging nurses with using your scanning card at Safeway? I wonder if the reporter doing this story laughed right in their pukey little faces. I know that I would have a terrible time keeping a straight face.
In fact, that is exactly what most of the nurses seem to resent about the COMLinx system. “We are a group of professionals as registered nurses, and I don’t think I need to be tracked while I am carrying out my duties at work,” says Bearden. “I don’t think we need a Big Brother watching out over us. Most professionals are not tracked at work, so why should I say this is okay?”
Many nurses feel that being monitored on a screen is demeaning, that their skills and work ethics are in doubt. They point out that no one would ever think of asking a doctor to wear a locator badge. At the very least, they say, the recent tussle has put pressure on already hardworking nurses to do their jobs faster and take fewer breaks.
I wonder what the vacancy rate is at Eden, and its turnover rate. Perhaps they have become popular since the nursing staff does seem to be willing to stand up for itself and refuse to be demeaned by this. But this is why I shake my head whenever I hear stories of the great nursing shortage. You always have to ask, “Why is no one working at this place? What are they doing?” And then lo and behold, you find out that they are trying to robotize their nursing staff in the name of “progress.”