Should be everyone’s worse nightmare, but in all fairness, some places are better than in others.

Florida, and in particular South Florida on the Atlantic side, is probably not one of the best places to either be a patient or to be an employee.  The pay sucks, unions are almost non-existent, the work force transient (there’s always an enormous number of travel jobs available in Florida), and basically, it shows.

No, I haven’t done a survey or scientific study, but many of the hospital horror stories take place in Florida. Nurses on forums report the often pitiful wages paid to them, and the severe under staffing. And although I worked in Florida quite a long time ago, I felt like I had gone back in time 20 years.  I briefly worked on staff and then through the registry/per diem, and it was an overall nightmarish experience.

But now, I guess I am aiming on one facility in particular. My mother fell and broke her hip, and I have to deal with an assortment of people, ranging from nice and helpful to total incompetent morons. We can start with someone from the county sheriff dept, who didn’t know where Seattle was and thought that I could just get in my car and drive right over. He didn’t seem to understand the distance from California to Florida either. And this is someone who is an officer of the law?

Next, the hospital operator was a total moron, who kept transferring me to arbitrary voice mails and fax machines.  The floor nurses were okay, although they could have been more helpful. I realize that they are probably extremely short staffed, and don’t have time to chat with me, and probably wish that I would just come in and take care of my mother. When I spoke with my mother, before she had surgery, she was trying to get a nurse to come because she had to use the bathroom. And nobody had bothered at first to help her with her hearing aids. They assumed she was demented because she couldn’t hear them.

The ER nurse had asked for my permission to do surgery because my mother is “demented.” Granted, my mother has a lot of mental problems, and she can drive you up the wall, but demented she’s not. I told the ER nurse that I would give my permission, but that the women was dehydrated, had been traumatized, did not have her hearing aids–and that does not add up to dementia.

The best one was this moron nurse caseworker (yes, she is a moron) who called me from the hospital and was trying to talk in that silly “nurse talk” like I have an IQ of 10.  Uh, I don’t think so. She wanted to know if I was the one who would help my mother make a decision on where to go for rehab. I told her that she might first try by asking my mother if she has a preference, or maybe doing something really radical like asking her primary care physician?

We already established that I live 3,000 miles away, so why would she think that I would be familiar with rehab in their area? Or does she think that I spend my spare time reading up on rehab in Florida. She seemed a little surprised by my answer–like it never occurred to her to ask the patient, or doctor.

Anyway, that’s my rant for today. My stepfather died in this hospital, and the ICU nurse that I spoke with right before he died was about as intelligent as the nurse case worker described above.  I’m not impressed with the place, and again, I imagine that the employees are overworked and poorly paid. The caseworker couldn’t wait to push me off the phone. Nice customer service.